PSA integration
ActiScan for ConnectWise Manage
A domain that starts failing a check opens a ticket under the right client, on your board, not in a generic default queue.
DMARC failing on northfield-cpa.com
NewThe DMARC check started failing on the latest scan. ActiScan's description of the finding is in the ticket.
- Company
- Northfield CPA
- Board
- Help Desk (your choice)
- Status
- New (your choice)
Opened automatically by ActiScan
Setup
How it works
- 1
Get API keys
Register a free API member at developer.connectwise.com to get your Company ID, a public and private key pair, and a Client ID.
- 2
Connect and configure
In Settings, enter your hosting region, Company ID, keys and Client ID, plus the service board and initial status new tickets should use.
- 3
Match your clients
ActiScan matches your client groups to ConnectWise companies by website domain, automatically where it can, with a picker for the rest.
- 4
Tickets open themselves
A domain that starts failing a check opens a ticket under the right company, on the board and status you chose.
Questions
What ticket fields does ActiScan set?+
The summary, a description of the finding, the matched company, and the board and status you chose when connecting.
Does every client group need to be mapped?+
Only groups you want ticketed need a primary domain and a matched ConnectWise company. Unmapped groups simply don't create tickets.
Which ConnectWise hosting regions are supported?+
North America, Europe and Australia, picked when you connect.
Connect ConnectWise Manage in your dashboard
Connect it once in Settings. Free for 30 days, with no sales call.